General FAQs

1. What is Proxytech?

Proxytech is a payment gateway provider in Pakistan, facilitating online transactions for businesses and individuals.

2. What services does Proxytech offer?

Proxytech offers payment gateway solutions, online payment processing, and merchant services.

3. How secure is Proxytech?

Proxytech uses PCI-DSS compliant security measures, encryption, and 2-factor authentication to ensure secure transactions.

Merchant FAQs

4. How do I become a Proxytech merchant?

Register on our website, provide required documents, and wait for verification and approval.

5. What documents are required for merchant registration?

CNIC, business registration documents, and proof of address.

6. What is the merchant registration fee?

Please contact our sales team for fee details.

Transaction FAQs

7. What types of payments does Proxytech support?

Credit/debit cards, mobile wallets, and internet banking.

8. What is the transaction processing time?

Real-time processing for most transactions.

9. Can I refund or cancel a transaction?

Yes, contact our support team for assistance.

Technical FAQs

10. What integration options does Proxytech offer?

API integration, plugin integration, and hosted payment pages.

11. What programming languages do you support?

Java, PHP, Python, and .NET.

12. How do I test my integration?

Contact our support team for test credentials and assistance.

Support FAQs

13. How do I contact Proxytech support?

Contact through email: support@proxytech.online

14. What are Proxytech's support hours?

Monday-Friday, 9am-5pm PST.

15. Can I request a callback from support?

Yes, submit a request on our website.

Security and Compliance FAQs

16. Is Proxytech PCI-DSS compliant?

Yes, Proxytech adheres to PCI-DSS standards.

17. How does Proxytech protect customer data?

Encryption, secure servers, and access controls.

18. What is Proxytech's policy on fraud prevention?

Monitoring, reporting, and cooperation with authorities.

Fee and Pricing FAQs

19. What are Proxytech's transaction fees?

Please contact our sales team for fee details.

20. Are there any setup or monthly fees?

Yes, contact our sales team for details.

21. How do I view my transaction history and fees?

Login to your Proxytech merchant dashboard.